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Cancellations, Returns & Refunds
Mahathi Technologies believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.
Return & Refund Policy
Mahathi Technologies takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with Delivery - a leading logistics company in India, to ensure that all products reach you in the best of conditions.
However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Mahathi Technologies and/or it’s Logistics Partner will look into the matter on a case by case basis.
In such circumstances, before using the product, please get in touch with our Customer Service Team at firstname.lastname@example.org within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Imagine Store to get such cases addressed.
Mahathi Technologies does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.
Refunds are only possible in the following cases:
For case 2, we will process the refund after receipt of the product by Mahathi Technologies. All Refunds will be processed based on the mode of payment used by the customer while placing the order.